Terms of Service

Last updated: April 2025

Welcome to PetMemory.com.au. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Overview

PetMemory.com.au (“we”, “us”, or “our”) provides an online platform that allows users to create personalised pet memorials, upload photos, share stories, and interact with others through tributes and messages.

These Terms of Service govern your use of the website and services. If you do not agree with any part of these terms, you should not use the site.

2. Eligibility

You must be at least 18 years old to use our services or have parental/guardian supervision. By using our site, you confirm that you meet this requirement.

3. User Responsibilities

You agree not to:

• Post content that is offensive, abusive, defamatory, or unlawful
• Upload copyrighted content without permission
• Impersonate another person or misrepresent your affiliation
• Use the site for commercial purposes without written consent

We reserve the right to remove content or suspend accounts that violate these terms.

4. Content Ownership

You retain full ownership of the content you upload. By posting on PetMemory.com.au, you grant us a non-exclusive, royalty-free license to display, reproduce, and share your content on the platform as intended.

We will never sell or distribute your memorial content to third parties without your consent.

5. Payments & Plans

Some features (e.g. custom domains, music, virtual candles) may require a one-time or subscription-based payment.

• All payments are securely processed through third-party providers (e.g. Stripe).
• Prices are listed in AUD and include GST unless otherwise stated.
• Paid plans are non-refundable unless required by law.

6. Charity Contributions

Where applicable, a portion of selected purchases will be donated to our partnered charities (e.g. RSPCA). Donation amounts and partners may vary and are clearly stated at checkout.

7. Privacy

Your personal information is handled according to our Privacy Policy. We respect your privacy and are committed to protecting your data.

8. Termination

We may suspend or terminate your access to the site at any time, with or without notice, if we believe you have violated these terms.

9. Disclaimer & Limitation of Liability

Our service is provided “as is” and “as available”. We make no warranties or guarantees that the site will be uninterrupted, secure, or error-free.

PetMemory.com.au will not be liable for any indirect, incidental, or consequential damages arising from your use of the site.

10. Changes to Terms

We may update these Terms of Service from time to time. We’ll notify users of significant changes via the website. Continued use of the service after changes constitutes acceptance of the new terms.

11. Contact

If you have any questions about these terms, please contact us at:

Email: hello@petmemory.com.au