Privacy Policy

Last updated: April 2025

At PetMemory.com.au, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, billing information, and any content you submit (e.g. pet memorial details).
• Technical Data: IP address, browser type, device information, and usage data via cookies and analytics tools.
• Payment Details: Processed securely via third-party providers (e.g. Stripe). We do not store credit card information on our servers.

2. How We Use Your Information

We use your information to:

• Provide and personalise our services
• Process transactions and manage subscriptions
• Send confirmation emails and updates
• Respond to inquiries and customer support requests
• Improve website functionality and performance
• Facilitate charity donations (if applicable)

3. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share your data only with:

• Trusted service providers (e.g. payment processors, email services) bound by confidentiality agreements
• Charity partners when donations are made in tribute to your pet
• Law enforcement or legal bodies if required by law

4. Data Security

We take reasonable steps to protect your personal data from misuse, loss, or unauthorised access, including SSL encryption and secure servers.

5. Cookies & Tracking

We use cookies to enhance your experience and analyse site traffic. You can adjust your browser settings to disable cookies if preferred.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent or request data portability
• Request a copy of the data we hold about you

To exercise these rights, contact us at hello@petmemory.com.au.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

8. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date noted above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@petmemory.com.au